General Terms and Conditions of Sale and Service – Cranenex B.V.

  1. Scope and Applicability
    • These General Terms and Conditions (“Terms”) apply to all quotations, offers, sales, deliveries, and service agreements between Cranenex B.V., with its registered office in the Netherlands (“Cranenex”), and any professional business client (“Client”).
    • Deviating or additional terms, including those in Client’s purchase orders or general conditions, shall not apply unless expressly accepted in writing by Cranenex.
    • These Terms also apply to future agreements between Cranenex and the Client, even if not expressly restated.

  1. Definitions

“Agreement” means any contract, purchase order, or written confirmation for the supply of Products and/or Services.

“Products” means all goods, components, machines, or parts supplied by Cranenex.

“Services” refers to any maintenance, repair, inspection, installation, training, testing, or related activities performed by Cranenex.

“Force Majeure” means any event beyond Cranenex’s reasonable control that prevents performance, including but not limited to strikes, supply chain disruptions, governmental actions, pandemics, or natural disasters.


  1. Quotations and Orders
    • All quotations issued by Cranenex are valid for thirty (30) days unless otherwise stated.
    • Cranenex reserves the right to withdraw or modify any quotation before written acceptance by the Client.
    • An Agreement is binding only after written confirmation by Cranenex, commencement of performance, or dispatch of goods.
    • Orders placed verbally or electronically are binding once confirmed in writing by Cranenex.

  1. Prices and Payment
    • Prices are exclusive of VAT, transport, insurance, customs duties, and other applicable charges unless expressly agreed otherwise.
    • Invoices are due within thirty (30) days of the invoice date unless otherwise stated in writing.
    • Late payments shall incur an interest rate of two percent (2%) per month, calculated from the due date until payment is received in full.
    • Cranenex reserves the right to suspend deliveries or terminate the Agreement in case of delayed or non-payment.
    • All judicial and extrajudicial collection costs are payable by the Client, with a minimum of fifteen percent (15%) of the total outstanding invoice amount.

  1. Delivery and Transfer of Risk
    • Deliveries are made EX WORKS (EXW) Cranenex’s facility, in accordance with Incoterms 2010, unless agreed otherwise in writing.
    • Delivery times are indicative and non-binding. Delays do not entitle the Client to compensation or termination.
    • Risk of loss or damage passes to the Client upon delivery or collection.

  1. Retention of Title
    • Ownership of all Products remains with Cranenex until full payment, including interest and costs, has been received.
    • The Client may not sell, pledge, or otherwise dispose of unpaid goods.
    • In the event of default, Cranenex is entitled to reclaim the Products at the Client’s expense. The Client shall grant Cranenex access to its premises for such recovery.

  1. Performance of Services
    • Cranenex shall perform Services with due care, in accordance with professional standards and applicable regulations.
    • Cranenex may engage subcontractors for the execution of Services.
    • Timeframes for performance are indicative; delays shall not entitle the Client to damages or cancellation.
    • Spare parts, consumables, and travel costs are invoiced separately unless otherwise agreed.

  1. Product Warranty
    • New Products are warranted for three (3) months against defects in material and workmanship.
    • Used or reconditioned Products are sold “as is”, without warranty.
    • The warranty does not cover normal wear, improper use, lack of maintenance, modifications, or repairs by unauthorized personnel.
    • Cranenex’s warranty obligation is limited to repair, replacement, or credit, at Cranenex’s discretion.

  1. Complaints and Inspection
    • The Client shall inspect Products immediately upon delivery.
    • Visible defects must be reported in writing within eight (8) days of receipt; hidden defects within eight (8) days of discovery.
    • Failure to report within the stated period voids any right to claim.
    • Complaints do not suspend the Client’s payment obligations.

  1. Limitation of Liability
    • Cranenex’s total liability is limited to the invoice value of the defective Product or Service.
    • Cranenex is not liable for indirect or consequential damages, including loss of profit, business interruption, or data loss.
    • Nothing in these Terms excludes liability for willful misconduct or gross negligence.

  1. Termination and Suspension
    • Cranenex may suspend or terminate the Agreement immediately if:
      • The Client fails to perform its obligations;
      • The Client is declared insolvent or under suspension of payment;
      • There is reasonable doubt about the Client’s creditworthiness.
    • Upon termination, all outstanding invoices become immediately due.

  1. Force Majeure
    • Cranenex shall not be liable for any delay or non-performance caused by Force Majeure.
    • In such cases, Cranenex may suspend performance or terminate the Agreement without liability.

  1. Intellectual Property
    • All intellectual property rights related to Products, drawings, manuals, designs, and software remain exclusively with Cranenex.
    • The Client is granted a non-exclusive, non-transferable right of use solely for internal business purposes.

  1. Confidentiality
    • Both parties shall treat all commercial and technical information obtained during their cooperation as confidential.
    • This obligation continues after termination of the Agreement.

  1. Assignment
    • Cranenex may assign or subcontract any part of the Agreement without prior consent from the Client.
    • The Client may not assign rights or obligations without Cranenex’s prior written approval.

  1. Export Control and Compliance
    • The Client shall comply with all applicable export control laws and regulations regarding the Products.
    • Cranenex may refuse delivery if it reasonably believes that the transaction violates such laws.

  1. Entire Agreement and Amendments
    • These Terms constitute the entire agreement between Cranenex and the Client.
    • Amendments or deviations are only valid if agreed upon in writing.
    • If any provision is held invalid, the remaining provisions shall remain in full force and effect.

  1. Governing Law and Jurisdiction
    • All Agreements are governed by the laws of the Netherlands.
    • The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
    • All disputes shall be submitted exclusively to the competent court of Midden-Nederland, location Utrecht, the Netherlands.


Cranenex B.V.
Registered in the Netherlands
Chamber of Commerce (KvK) No.: 98607189
Address: Loek van Ierselstraat 57, 4106BB Culemborg
Email: info@cranenex.com
Version: November 2025

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